Start with alignment.
I start by understanding the customer’s goals and what success means to them. Then I bring executive stakeholders and customer teams together around a shared plan.
OTTAWA, CANADA
Hi, I’m Tom.
People first.
Progress together.
Enterprise customer success. A commercial perspective.
And a builder’s curiosity for what’s possible.
A little about my journeyHighspot · Lever · Solink
I’ve run a family restaurant and partnered with enterprise customers.
People have been at the centre of every role.
ENTERPRISE CUSTOMER EXPERIENCEPeople and partnerships.
People and partnerships.
At some remarkable companies.
Enterprise customers I’ve worked with across my career.
DropboxA LITTLE CONTEXT
More than a title.
A connected perspective.
I’m Tom, an enterprise customer success professional in Ottawa. I help connect complex platforms to business priorities through executive alignment, thoughtful account planning, and cross-functional collaboration. My path spans enterprise software, sales, support, and running a family restaurant—different settings, with people at the centre of each.
See my LinkedIn profile ↗MY APPROACH
Understand the people.
Connect the possibilities.
Make value visible.
I connect product adoption to business outcomes through QBRs, strategic roadmaps and honest conversations about value.
Build the next step.
I work with Sales, Product and Engineering to resolve obstacles, strengthen renewals and identify opportunities that support the customer’s goals.
THE JOURNEY SO FAR
Experience that
builds on experience.
Customer success, sales, leadership,
and the perspective of a business owner.
EDUCATION
Marketing, Diploma
Algonquin College of Applied Arts and Technology
2005–2007
LANGUAGES
English & Croatian
I speak English and Croatian.
RECOGNITION
Awards along the way
Lever · President’s Club, 2022
Solink · President’s Club, 2021
Rogers · National Inside Sales Rookie of the Year, 2017
SELECTED WORK
From challenge to progress.
INDEPENDENT PROJECTS
Built with curiosity.
What comes next.
OUTSIDE WORK
Things I make
time for.
What I enjoy when I’m away from work.
Technology & AI
I like learning by building. My IPTV player, Nerdy Popcorn, grew out of exploring what AI can help me create.
LEGO
A different kind of building: stepping away from a screen and making something with my hands.
Cooking
Food has been part of my life since running our family restaurant. I still enjoy spending time in the kitchen.
Movies & television
Getting caught up in a good story is one of my favourite ways to unwind.
Hockey
One of the sports I make time for outside work.
Formula 1
The mix of racing, engineering and strategy keeps me interested from one Grand Prix to the next.
LET’S CONNECT